1 Select the user
In the left menu, select the User option and use the drop-down below to search for the user whose computer you want to control.
When a user is selected, the user's primary devices are listed in the centre, with a list of the software assigned to the user below. Click the computer you want to control in the list, and then click Connect in the lower right corner. See Using the Remote Control Tool.
The centre grid lists the primary computers of the user, with the Name of each computer and the Affinity Types that link the user to it. Click a row to select the computer; Connect becomes active when a computer is selected. Whether user agents are included in the list depends on the Show user agents setting in the Settings menu. The grid below shows the software assigned to the user (Assigned Software and Status).
The drop-down only offers users that your security role may manage.
2 Best practice
- Check which computer you select. A user can have several primary computers; look at the Name and Affinity Types so you connect to the one the user is working on.
- Check that the computer is online before you connect. If you are unsure, use Computer Selection, which shows an online marker next to the computer name.